Etihad Cargo restructures its global customer service centre operations, creates two units

#cargoandlogistics #salessupport #customerservice #billing #disputeandresolution #escalations #casemanagement #customersupport #specialcommodity #productsupport #ContactCentre #bookings #servicedelivery #aircargo #Microsoft #CRM #transparency #visibility

https://www.logupdateafrica.com/air-cargo/etihad-cargo-restructures-its-global-customer-service-centre-operations-creates-two-units-1347657

Etihad Cargo has enhanced its customer service offering, restructuring its existing Customer Contact Centre team into two separate units focused on the UAE and the rest of the world

#Etihad #EtihadCargo #EtihadAviationGroup #aircargo #logistics #UAE #cargoandlogistics #salessupport #customerservice #billing #disputeandresolution #escalations #casemanagement #customersupport #specialcommodity #productsupport #ContactCentre #bookings #servicedelivery #aircargo #CRM #transparency #visibility

Etihad Cargo has transitioned to the Microsoft Dynamics 365-driven Pulse CRM to optimize response times and make it easier for customers to communicate and provide feedback

#Etihad #EtihadCargo #MicrosoftDynamics #cargo #logistics #customerenquiries #feedback #bookings #informationrequests #digitalisation #customerserviceagents #customerfocuseddata #casemanagementsystem #purchaserecords #salesinteractions #transparency #visibility #realtimedashboards #customerserviceoffering #conversationintelligence #automation #aircargopartner