Etihad Cargo restructures its global customer service centre operations, creates two units

#cargoandlogistics #salessupport #customerservice #billing #disputeandresolution #escalations #casemanagement #customersupport #specialcommodity #productsupport #ContactCentre #bookings #servicedelivery #aircargo #Microsoft #CRM #transparency #visibility

https://www.logupdateafrica.com/air-cargo/etihad-cargo-restructures-its-global-customer-service-centre-operations-creates-two-units-1347657

"Hellmann Smart QR" enables cost-efficient and user-friendly visibility along the entire supply chain for sensitive cargo such as perishable goods or pharmaceuticals.

#Hellmann #HellmannSmartQR #transparency #globalsupplychains #QRdatatracker #temperature #humidity #visibility #sensitivecargo #perishablegoods #pharmaceuticals #cloudbasedplatforms #supplychain #digitaltrackingplatforms #datatrackers #activetrackingsystems #passivetrackers #internationallogisticsnetwork #transportchain

The Orion Rental Program provides reusable parcel packaging for healthcare, pharmaceuticals, and other temperature-sensitive markets to support sustainability goals

#CEVALogistics #SonocoThermoSafe #logistics #coldchainpackaging #biopharma #lifescience #healthcareproducts #healthcare #pharmaceuticals #clinicalsites #forecasting #visibility #OrionRentalProgram #sustainabilitygoals #healthcarelogistics #pharmaceuticalcompanies #warehouse #reusablepackaging

Etihad Cargo has transitioned to the Microsoft Dynamics 365-driven Pulse CRM to optimize response times and make it easier for customers to communicate and provide feedback

#Etihad #EtihadCargo #MicrosoftDynamics #cargo #logistics #customerenquiries #feedback #bookings #informationrequests #digitalisation #customerserviceagents #customerfocuseddata #casemanagementsystem #purchaserecords #salesinteractions #transparency #visibility #realtimedashboards #customerserviceoffering #conversationintelligence #automation #aircargopartner